Shipping & Returns

Shipping Policy

We are committed to delivering our exclusive products right to your door, ensuring a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping policy:

Shipping Costs

• Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

Delivery Times

• Our delivery times vary depending on the destination. Typically, orders are processed within 2-5 business days, and most deliveries will start to arrive 7 days later. Please note, due to current global logistics challenges, some orders may experience delays. We appreciate your patience and understanding.

International Shipping

• We offer international shipping to various countries. Please be aware that international orders may be subject to customs and import duties upon arrival in the destination country. These additional charges are the responsibility of the customer.

Tracking Your Order

• Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order’s journey to your doorstep.

Returns & Refunds Policy

We stand behind the quality of our products and your satisfaction is our top priority. If you’re not completely satisfied with your purchase, you can return it to us for a refund or exchange within 30 days of placing your order. Here’s how our returns process works:

Return Conditions

• Items must be returned in their original condition, unused, and in their original packaging.
• Proof of purchase is required for all returns.

How to Initiate a Return

• To initiate a return, please contact our customer service team at help@bodybagsondeck.com. Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our team will provide you with further instructions on how to proceed with the return.

Refunds

• Once we receive your returned item(s) and inspect their condition, we will process your refund. Refunds will be credited to the original method of payment.
• Please allow up to 3 business days for your refund to be processed.

Exchanges

• If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the item you wish to receive.

Questions?

If you have any questions about our shipping or returns policy, please don’t hesitate to contact us at help@bodybagsondeck.com. We’re here to help make your shopping experience as easy and enjoyable as possible!